Consumer Information about Fortunoff

Fortunoff, which is in bankruptcy, announced that it is going out of business and will be closing all stores. Consumers with fully paid furniture orders are entitled to delivery of furniture that Fortunoff has in stock. Consumers with fully paid furniture orders should contact Fortunoff immediately to request delivery of any in-stock items.

While fully paid orders of in-stock furniture will be fulfilled, partially paid orders and fully paid orders of furniture that is not in stock do not qualify for delivery pursuant to the bankruptcy court proceedings. Consumers that do not qualify for delivery and used a credit card to purchase the undelivered furniture should dispute the charges with their credit card companies. Consumers should dispute the charges as soon as possible in order to meet deadlines for disputing charges. 

To dispute the charge, consumers should take the following steps:

  • Write to the credit card issuer at the address given for “billing inquiries,” and include your name, address, account number, and a description of the billing error (for example, “Non-delivery”). 
  • Send the letter by certified mail, return receipt requested and keep a copy of the letter.   

If the credit card issuer does not provide a credit after its investigation of the disputed charge, consumers should:

  • File a complaint with the Attorney General’s Office, and
  • File a “Proof of Claim” form with the bankruptcy court handling the Fortunoff bankruptcy. 

Consumers who did not use a credit card for their purchase should also file a Proof of Claim with the bankruptcy court. 

Fortunoff is no longer honoring gift cards.  Consumers with unused gift cards should also file a Proof of Claim form with the bankruptcy court.

For more information on the bankruptcy, see
The Proof of Claim form will be available on that website shortly.


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