Attorney General Cuomo Obtains $40k In Refunds For Customers Of Rhino Engines And Transmissions Who Never Received Products
ROCHESTER, N.Y. (August 4, 2009) - Attorney General Andrew M. Cuomo today announced that his office has reached a settlement requiring the payment of $40,000 from a Fairport-based auto parts retailer that failed to deliver products purchased by internet or by telephone, and was unresponsive to repeated customer requests for refunds.
After receiving multiple complaints from consumers regarding undelivered merchandise, Attorney General Cuomo’s Office began to investigate Blue Venture Solutions, Inc., which operated under the name Rhino Engines and Transmissions, and its principal, Timothy Cone. The company sold remanufactured or reconditioned automobile parts, engines and drive trains via the internet and phone order.
Rhino routinely promised consumers that parts would be delivered to them within “seven to ten days.” However, many consumers who paid never received products or refunds, despite repeated requests.
"The rules for doing business on the internet are the same as those for doing business in a store - you cheat your customers, you face the legal repercussions," said Attorney General Cuomo. "My Office will continue to go after internet companies that think they are above the law. We are committed to protecting New York's consumers, no matter where they choose to take their business."
Through an agreement with Attorney General Cuomo’s Office, the company, located at 144 Village Landing, Suite 352 in Fairport, must pay $40,000 into a fund to reimburse customers who paid for products they never received or paid deposits that were never refunded. Rhino must also pay $2,000 in penalties, fees and costs to the state and reform its business practices to ensure that the failure to deliver purchased products does not reoccur.
To be eligible for a refund, consumers must have made their purchase between December 1, 2007 and January 1, 2009, but never received what they ordered or never received a refund from the company or the consumers’ credit card issuer. Consumers who believe they are eligible for funds must submit a claim to the Attorney General’s Rochester Regional Office by September 23, 2009. The office may be reached at 585-327-3240.
The case was handled by Assistant Attorney General Benjamin Bruce under the supervision of Assistant Attorney General-in-Charge of the Rochester Regional Office Debra Martin.