Attorney General Cuomo's Office Adds Additional Consumer Phone Lines In Response To Tremendous Interest In Gas Station Investigation On Long Island

MINEOLA, NY (August 22, 2008) - Attorney General Andrew M. Cuomo today announced that his office has established additional consumer phone lines specifically dedicated to Long Island residents in response to overwhelming consumer interest in his ongoing investigation of deceptive practices at Long Island gas stations. Cuomo has encouraged Long Island residents to continue calling his office with consumer complaints about gas stations in Nassau and Suffolk Counties.

Yesterday, Cuomo announced that his office is sending “cease-and-desist” letters to approximately 43 Long Island gas stations that were found to be engaged in deceptive and unlawful practices. Gas stations across Long Island have been wrongfully surcharging credit card customers and engaging in “bait and switch” practices by only listing the lower cash prices on their street-view signage in order to lure patrons to the pump. The Attorney General’s ongoing investigation into Long Island gas stations was spurred by consumer complaints received by his office.

“I am pleased by the overwhelming response from Long Islanders and I encourage them to continue calling with consumer complaints,” said Attorney General Cuomo. “We have established additional consumer phone lines dedicated to Long Island residents to handle the tremendous volume of calls that we are receiving about deceptive practices at gas stations. The more information we receive from consumers, the better, and we will continue to crack down on gas stations trying to rip off Long Island consumers.”

Long Island residents are encouraged to contact the Attorney General’s office through any of the following means:

Nassau County residents:
    During business hours: 516.248.3301
    After business hours: 516.248.3302

Suffolk County residents:
     During business hours: 631.231.2424
     After business hours: 631.231.2401

New Yorkers can also directly contact John Harris in the Attorney General’s office during business hours at  john.harris@ag.ny.gov  and  212-416-6237.

Consumers who call after business hours should leave a message with their contact information so that a representative from the Attorney General’s office can respond to them.

New Yorker’s can also get information on filing a consumer complaint through the Attorney General’s website: www.ag.ny.gov.
    The Attorney General’s general Consumer Hotline is 800.771.7755.

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