Firestone Changes Tire Replacement Policy, Will Continue To Reimburse Consumers Forced To Buy Tires From Competitors
Following a request from Attorney General Spitzer, Bridgestone/Firestone advised his office this afternoon that it has agreed to indefinitely extend its reimbursement policy for consumers who buy competitors' replacement tires as part of its recall program.
Yesterday, the company had announced that as of today, it would no longer reimburse consumers who were forced to buy tires from its competitors because Firestone did not have replacement tires in stock.
Under the change, Firestone is requiring that its customers first go to a Firestone or Ford/Lincoln Mercury dealer for replacements of the tires that are subject to recall. If the dealer has the tires in stock, they'll be replaced for free. If the tires are not in stock, the consumer can go to a competitor and Firestone will reimburse them for up to $100 per replacement tire.
In response to the change Spitzer said, "On behalf of consumers in New York and all across the country, we're pleased that Firestone has changed its policy. We felt strongly that Firestone had a responsibility to pay for new tires if it couldn't satisfy consumer demand on its own. It's nice to see the company putting its customers, and their safety, ahead of its bottom line."