Complaint Forms

Civil Rights Bureau Complaint Forms

The Civil Rights Bureau works to promote equal justice under the law and seeks to enforce the civil rights of all New Yorkers. The Bureau investigates and prosecutes civil rights violations in a variety of areas, including education, voting rights, employment, immigration, housing, and other areas. Please select the complaint form that best fits your situation.

Use this form if you believe that you have been the victim of discrimination on the basis of race, creed, color, national origin, sex, religion, age, marital status, sexual orientation, predisposing genetic characteristics, military status or disability. The Bureau primarily seeks to address patterns, practices and policies of discrimination that affect groups of people. If you believe you are a victim of unlawful discrimination, and that others may have had a similar experience, please complete the attached form.

Submit a Discrimination Complaint

Consumer Frauds Bureau Complaint Forms

The Bureau of Consumer Frauds and Protection handles complaints against businesses and individuals engaged in fraudulent, misleading, deceptive or illegal trade practices. Please select the complaint form that best fits your situation.

Complaints that involve:

  • wrongdoing by charitable corporations, trusts or other nonprofit organizations;
  • fraudulent or misleading solicitation and improper expenditure of money for charitable purposes; and
  • improper activities of executors, administrators, trustees and personal representatives responsible for honoring pledges or bequests to a charity

Submit a Charities and Fundraising Complaint

Complaint against a business, merchant, financial institution or service provider for a product or service you purchased or leased or if you have a complaint about false advertising.

Covers a wide range of products and services, including, but not limited to:

  • complaint related to credit, debt collection,
  • student loans,
  • a mortgage lender or servicer,
  • a utility company or home energy provider,
  • Internet purchases of goods or services,
  • retail sales, mail order transactions,
  • telemarketing,
  • warranty problems,
  • auto purchases and leasing,
  • home improvement and repair,
  • identity theft,
  • health club memberships.

Submit a Consumer Frauds Complaint

Deed theft or fraud scams take on various forms – including forging signatures, misrepresenting the nature of documents or transactions, and making false promises, including that they will help the homeowner save their home.

This form is for homeowners who have been victims of a scam to transfer ownership of their home. Complaints can be filed by the homeowners, their heirs, or their representatives.

Submit a Deed Theft or Fraud Complaint

Complaint:

  • against a company or individual that claims it can stop your foreclosure or help you reduce or erase your mortgage debt or
  • to report home equity theft or a deed theft scam.

If you made an up-front payment to a company to prevent a foreclosure or to help you reduce your mortgage debt, please note so on your form. It is a violation of New York law to charge upfront fees for such services.

You can also use this form to apply for legitimate help from the Consumer Bureau’s Homeowner Protection Program (HOPP). HOPP-funded housing counselors provide free advice and assistance on foreclosure avoidance, loan modification and refinance application assistance and credit issues. HOPP counselors also provide direct assistance to homeowners facing foreclosure, including legal advice, advocacy and litigation services.

Submit a Loan Modification Scam Complaint

Complain against a landlord who has failed to:

  • place security deposits in trust accounts;
  • pay interest on rent security deposits; or
  • return the rent security when you moved out.

If, however, the landlord refuses to return your security deposit because your landlord says that you failed to pay rent or damaged the apartment, you must generally go to Small Claims Court to resolve the dispute.

Please complete this form only if your attempt to resolve your complaint with the landlord has been unsuccessful. Each tenant should submit a separate complaint form.

Submit a Rent Security Complaint

Submit a Rent Security Complaint -Chinese

Complaint against a sudden price increase of essential goods and services (like water, ice, food, generators, batteries, flashlights, lodging, home repair materials and services, and snow and tree removal services) during

  • a major weather event,
  • natural disaster or
  • other emergency situation.

Use the general Consumer Complaint form for other complaints relating to price (such as price you paid is not as advertised or promised).

Submit a Price Gouging Complaint

Complaint against a pet dealer, pet store or breeder for selling a cat or dog that is unfit for purchase due to illness, disease or malformation. Consumers who purchase an unfit dog or cat may be entitled to a refund, reimbursement for veterinary expenses or a replacement animal. The pet lemon law does not apply to animals other than cats or dogs.

To qualify for a refund or a replacement animal, a consumer must obtain a veterinary certification that the animal is unfit within 14 business days of the purchase, and return the pet to the seller within three business days of obtaining this certification.

Submit a Pet Lemon Law Complaint

Complaint against the manufacturer or its authorized dealer, if you purchased or leased a new vehicle that does not conform to the terms of its written warranty. You may be eligible for a replacement vehicle or a refund, if during the first 18,000 miles or two years, whichever comes first, the manufacturer or its authorized dealer is unable to repair the same problem after four or more attempts or if the vehicle has been out for repair more than thirty days.

Submit a New Car Lemon Law Complaint

Additional information can be found in the New Car Lemon Law Guide for Consumers.

Complaint against the dealer, if you purchased or leased a used vehicle, with less than 100,000 miles, that does not conform to the terms of the Used Car Lemon Law warranty. You may be eligible for a replacement vehicle or a refund if during the Used Car Lemon Law warranty period, the dealer is unable to repair the same problem after three or more attempts or if the vehicle has been out for repair for more than 15 days.

Submit a Used Car Lemon Law Complaint

Additional information can be found in the Used Car Lemon Law Guide for Consumers.

Complaint against the dealer, if you purchased or leased a wheelchair that does not conform to the terms of the written warranty. You may be eligible for a refund or a replacement wheelchair, if the manufacturer or its authorized dealer is unable to repair the wheelchair after a reasonable number of attempts during the first year.

Submit a Wheelchair Lemon Law Complaint

Additional information can be found in the Wheelchair Lemon Law Guide for Consumers.

Complaint against the dealer, if you recently returned a leased vehicle and wish to challenge charges for excess wear and damage to the vehicle. In the Excess Wear and Damage Program you may be able to challenge:

  • whether damage to the leased vehicle exists,
  • whether such damage constitutes “excess” wear and damage and
  • the amount of the charges sought by the holder.

Submit an Auto-Leasing Excess Wear and Damage Lemon Law Complaint

Additional information can be found in the Auto-Leasing – Excess Wear & Damage Lemon Law Guide for Consumers