Student Recoveries Unit

Student Recoveries Unit recovers tuition and fees and certain unpaid direct loans owed to SUNY institutions.

Mailing address:

Student Recoveries Unit, Civil Recoveries Bureau
Office of the Attorney General
The Capitol, Albany, NY 12224-0341

Phone Number: (518) 776-2173 or toll free (866) 697-2924 *
Fax Number: (518) 915-7727

Phone line hours of operation: Monday - Thursday, 9:00 am - 3:45 pm ( Friday: off day ).

If you are calling outside of the normal hours of operation, please leave a voice mail message and your call will be returned by a collection specialist.

Email the Student Recoveries Unit at anytime at

* If you are contacting the Student Recoveries Unit to discuss a debt, and you are not the debtor, we must receive written permission from the student debtor to discuss his or her case with you. This is required by the Federal Family Educational Rights and Privacy Act. You may fax this written approval to the Student Recoveries fax number, above, BEFORE YOU CALL.