A.G. Schneiderman Issues Alert To Protect New York Homeowners From Mortgage Settlement Scams

Scammers Pose As Bank Or Government Representatives To Steal Personal And Financial Information

Attorney General Also Launches New Site To Provide Homeowners With Information On National Mortgage Settlement

Schneiderman: Our Office Will Remain Vigilant To Protect New Yorkers From Predators

NEW YORK– Attorney General Eric T. Schneiderman alerted New York homeowners today to beware of phone solicitations from scam artists claiming to provide assistance related to the recent national mortgage servicing settlement. Following reports of scammers impersonating bank officials or government officers to lure homeowners into providing personal or financial information, the Attorney General issued a list of tips to help protect unsuspecting New Yorkers from fraud. Attorney General Schneiderman also launched a new website today to provide New Yorkers with additional information on the mortgage settlement, and how they can get help.

“Homeowners and former homeowners who have been abused by their mortgage servicers deserve financial relief, but some despicable con artists are instead seeking to victimize these New Yorkers again,” Attorney General Schneiderman said. “The best defense against any scam is information, and that’s why we’re offering these tips about mortgage settlement scams that have already surfaced. Our office will continue to be vigilant against any predators who seek to rip off New Yorkers.”

Based on reports received by the Office of Attorney General, scammers may identify themselves as representatives of a bank or a government agency calling about the national mortgage settlement, and offer to facilitate a payment if the victim provides a bank account routing number. Alternatively, scammers may offer assistance with a loan modification for a fee, or ask for other personal information that can be used for identity theft.

Homeowners and those who have lost their homes to foreclosure should always be wary of unsolicited calls, especially if they ask for any personal information. Offers to speed settlement assistance for a fee are fraudulent. Neither the banks, nor HUD-approved housing counseling agencies will charge a fee for settlement assistance.

The Attorney General issued the following additional tips to protect New Yorkers from being scammed:

  • Be skeptical of online ads or telephone solicitations that promise they can get you a mortgage modification or save your home from foreclosure. Only your bank or loan servicer can approve a loan modification.
  • Do not give your personal financial information to a solicitor, such as your bank account number, social security number or the name of your loan servicer. Your bank will already have this information.
  • Never pay an up-front fee for mortgage-related services. It is a violation of New York law to charge upfront fees for such services, and violations should be reported to the Attorney General’s office at 1-800-771-7755.

Attorney General Schneiderman’s new website to provide homeowners with additional information regarding the national mortgage settlement is online at: www.NYSmortgagesettlement.com

If you think you may be eligible for relief under the national mortgage settlement, call your bank directly:

  • Bank of America/Countrywide - (877) 488-7814
  • JPMorgan Chase/Washington Mutual - (866) 372-6901
  • GMAC Mortgage/Ally Financial - (800) 766-4622
  • Citibank/CitiMortgage - (866) 272-4749
  • Wells Fargo/Wachovia - (800) 288-3212

Loans owned by Fannie Mae or Freddie Mac are not impacted by this settlement. You may visit the following websites to learn if your loan is owned by either Fannie Mae or Freddie Mac:

These sites will also include links to information about mortgage and foreclosure programs you may be eligible to access. You may also call 1-888-995-HOPE (4673).

For borrowers who lost their home to foreclosure between Jan. 1, 2008 and Dec. 31, 2011, a settlement administrator designated by the attorneys general will send claim forms to persons eligible for cash restitution.

If you believe you are eligible for relief under this settlement but are concerned you will be difficult to locate, please contact the Office of Attorney General at 1-800-771-7755. We will collect and forward your information to the appropriate person to ensure you are contacted if you are eligible.

For additional information regarding the mortgage settlement, please visit:


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