Statement By AG Schneiderman On Paypal’s Robocalling Commitments

NEW YORK—Attorney General Eric T. Schneiderman released the following statement on PayPal's new robocalling commitments: 

“Again and again, Americans have demanded that companies stop invasive robocalling to promote their products. Today, PayPal, which immediately cooperated with my office’s inquiry, announced that unless a consumer explicitly consents, it will not robocall for marketing purposes. We commend the company for doing the right thing and ensuring consumers’ rights are protected.”

In response to a letter from the Attorney General’s Internet Bureau PayPal will only robocall consumers in instances of fraud, debt collection or in relation to account activity. In the long term, PayPal has committed to providing additional opt-out features to consumers for even these calls at the point when a consumer discloses her phone number. In the meantime, consumers should contact PayPal directly to express their opt-out preferences.

A copy of the letter can be viewed here