Important Information on Obtaining Consumer Relief from Spectrum


Spectrum (formerly Time Warner Cable) is required to issue refunds and offer certain no charge premium services to qualified consumers per Charter Communications, Inc.’s December 17, 2018 settlement agreement with the Office of Attorney General that concerns the advertising of internet speeds. We encourage consumers to share their experience with redeeming Spectrum’s video streaming benefit by submitting the form below.

Approximately 2.2 Million Spectrum Customers in New York should have received one of the following offers:

  • Current subscribers who subscribe to both internet and cable television from Spectrum will have a choice of either three (3) months of HBO OR six (6) months of Showtime. (Note: This benefit is available to subscribers who do not already subscribe to both of the offered services through Spectrum.)
  • Internet only subscribers will get one (1) month of Spectrum TV Choice streaming service—in which subscribers can (depending on their location) access broadcast television and a choice of 10 pay TV networks—as well as access to Showtime for one (1) month.

Consumers have until May 30, 2019 to select the no extra charge premium services they want. Consumers should call Spectrum at 1-833-422-8795 for further information.

Have you contacted Spectrum to redeem the video offer?