Visitor Policy

For the health and safety of our employees and the public, visitors are welcome to schedule a visit to an physical office location at the Office of the New York State Attorney General (OAG) for essential business only at this time.

Scheduled Visitors

  • Scheduled visitors who are symptomatic for COVID-19 at the time of their visit will not be allowed to enter OAG offices and will need to reschedule their visit.

Unscheduled Visitors

  • Unscheduled visitors are welcome to visit OAG offices and use a service window for in-person assistance. The OAG will also continue to provide resources to unscheduled visitors via the phone and e-mail. Regional offices have posted information directing unscheduled visitors to appropriate phone numbers and forms, as well as information about service to the OAG, for visitors interested in that option.
  • Unscheduled visitors that cannot be helped at a service window may be allowed to enter an OAG office if they are not symptomatic for COVID-19. Otherwise, visitors may need to speak with OAG staff members outside the office space or may need to be referred to a future scheduled visit, phone call, or advised to visit our website. For those referred to a future scheduled visit, they will continue to be subject to policy detailed above.

Thank you for your assistance in maintaining a safe work environment for our dedicated public service employees, visitors, and our communities.