Student lending
A guide for student loans, repayment, and debt relief
This page was last updated on November 12, 2025.
Student loan repayment and debt relief: Our guide for New Yorkers
If you took out loans to pay for your education, you are in good company: More than 40 million Americans have outstanding student loans. Many people are struggling to make payments. But student debt doesn’t have to control your life. Learn more about the many resources that can help you navigate your student loans. Find the repayment path that is right for you.
Unless otherwise specified, the information on this page pertains only to federal loans, not to private loans.
Notes
Collections on defaulted federal student loans resumed on May 5, 2025. For more information, visit the Federal Student Aid (FSA) page on collections on defaulted loans.
The Department of Education (ED) is now processing applications for income-driven repayment (IDR) plans. All borrowers should anticipate lengthy delays:
- Online applications are currently available on FSA’s IDR page.
- Paper applications can be submitted to loan servicers.
For more information, please visit FSA’s IDR page.
The SAVE Plan is temporarily blocked by a court order, effective July 18, 2024. All borrowers who were on the SAVE plan as of that date and who have not enrolled in a new plan should be in a forbearance. For more information, visit the SAVE page on FSA’s website.
The federal government is currently shut down. During this shutdown, government agencies might not regularly update their websites, which means that certain links contained in this guide might become out of date during the shutdown.
Student loan management agencies and organizations
Federal Student Aid (FSA)
An office of the U.S. Department of Education (ED) that provides information and resources on student loans
Visit Federal Student Aid
FSA Information Center
1-880-4FED-AID (1-880-433-3243)
Deaf or hard of hearing: 1-800-730-8913
Visit FSA Information Center
U.S. Consumer Financial Protection Bureau (CFPB)
General information on student loans, including loan repayment
Visit U.S. CFPB resources
New York State Higher Education Services Corporation (HESC)
New York’s higher education student financial aid agency that processes grant, scholarship, and loan applications and awards financial aid packages to New Yorkers
Visit HESC resources
Student Loan Borrower Assistance
Provided by the National Consumer Law Center
Visit Student Loan Borrow Assistance
Education Debt Consumer Assistance Program (EDCAP)
Provides free student-loan information and resources for New York borrowers, including free personalized advice
Visit EDCAP resources
Student loan guide
Student loan basics
It's important to understand the basics of your loans. Here is an introduction to key terminology and questions to help you navigate your student loans.
We frequently reference the Education Debt Consumer Assistant Project (EDCAP), a nonprofit organization that provides free resources and guidance to New Yorkers with student debt.
The difference between federal loans and private loans
Most student loan debt in the United States is from federal loans. These loans are issued by the federal government and serviced by companies that contract with the government.
Private loans are issued and serviced by entities unaffiliated with the federal government, like banks, credit unions, or state-based organizations.
Federal and private loans have some important differences. For example:
- Federal loans are made with a fixed interest rate, whereas private loans can carry variable interest rates, which means the interest rate will change over time.
- Certain repayment or forgiveness options are available only for federal loans.
- Private loans generally have higher interest rates than federal loans.
- Private loans usually require the borrower to have a co-signer.
The National Student Loan Data System (NSLDS) lists all your federal loans; it does not list private loans. To find out whether a loan is a federal or a private loan, log on to the NSLDS website with your FSA ID.
If your loan is not listed on NSLDS, it is most likely a private loan. There are some exceptions: Some borrowers have reported that Perkins loans – a type of federal loan serviced by the borrower’s school – are not listed on NSLDS. There is no central database like NSLDS for private student loan information.
The information we offer here mostly addresses federal loans. For questions about private loans, including how to make repayment more affordable, read resources like EDCAP’s page on managing private student loans, or contact your loan servicer.
Many types of federal loans
Student loans can feel complicated and confusing because there are so many different types of federal loans. Some repayment plans are available for certain types of loans but not others. In addition, different types of loans can have different payment terms. To add to the confusion, you might have different obligations and opportunities if you are a co-signer or if you have taken out loans as a parent of a student.
It's important to know what kinds of federal loans you have so you can get complete information and make informed decisions about navigating your loans. If you do not know what kind of loans you have, contact your servicer or the FSA Information Center at 1-800-433-3243.
Communications from your servicer
Your loan servicer will likely communicate with you mostly or entirely through the mail. Promptly open and fully read any paper communication you receive from your student loan servicer: There might be important and time-sensitive information inside. Some servicers will communicate with you by email, telephone, or text message, but they will do this only if you agree to receive paperless communications.
If you receive any communication about your student loans from a sender you don’t recognize, read the communication very carefully – it might be a scam! Third-party debt relief scammers have taken advantage of confusion around the 2023 return to repayment. Many borrowers report receiving letters from companies that turn out to be scammers. For more information on third-party debt relief scams, please see student loan scams.
Student loan repayment
Paying back your student loans can feel overwhelming, but there are many different paths for repayment. Here, we offer basic information about options for repaying your federal loans, and resources to help you navigate the process. For more detail, please consult the linked sources at the end of each chapter of this guide.
For detailed information and personal assistance with your situation, contact the Education Debt Consumer Assistance Project (EDCAP), a nonprofit organization funded by New York state. EDCAP provides free resources and individual guidance to New Yorkers with student debt – reach out to them by email or telephone to schedule a free appointment.
Changes to the laws that govern federal loan repayment plans
A new law signed on July 4, 2025, makes significant changes to federal student loan repayment options for both current and future borrowers by:
- creating a new income-driven repayment plan;
- phasing out several income-driven repayment plans; and
- establishing new eligibility requirements for different types of loan forgiveness.
It’s important to evaluate how these changes affect your own options for loan repayment. If you have questions about how these changes might affect your loans, we encourage you to reach out to the resources listed in this guide.
Overview of federal loan repayment options
Different plans for repaying federal loans have different features and obligations, and some plans have eligibility requirements, so think carefully about what makes the most sense for you and your finances. If your circumstances change after you begin repayment, you might be able to switch to a different payment plan (although some plans might not be available to you).
There are two types of federal student loan repayment plans:
- Income-driven repayment (IDR) plans, in which your monthly loan payment is calculated based on your income and family size.
- Traditional plans, in which your monthly payment is determined only by your debt amount and repayment term.
To get an overview of how IDR plans compare to traditional plans, consult FSA’s page on repayment plans or use FSA’s loan simulator to see what your payments might be on different plans. You can also visit EDCAP’s page on repayment plan options.
An IDR plan bases the amount of your monthly student loan payment on your income and family size. Monthly payment amounts are generally a percentage of your discretionary income (the difference between your income and the poverty guideline for your situation), although each IDR plan uses a different calculation to determine the exact monthly payment amount.
Each year you are enrolled in an IDR plan, you must give your servicer updated information on your income and family size. This process is called “recertification,” because you are recertifying your eligibility for the plan you have selected.
After you have made monthly payments equivalent to the length of the repayment term for your IDR plan, any remaining balance on the loans should be forgiven. To learn more about forgiveness, please visit our section on student loan forgiveness.
To enroll in an IDR plan, you can submit an online application through the FSA website or a paper application to your servicer. Note that paper application processing is greatly delayed; online applications will be processed more quickly.
To determine which IDR plan is right for you, we recommend that you contact EDCAP to discuss which plan makes the most sense for your situation.
For more detailed information on IDR:
- Consult FSA’s page on IDR plans.
- Use EDCAP’s IDR plan-comparison tool to understand the differences among IDR plans.
- It’s important to use concrete numbers when trying to decide what plan is right for you: Call FSA’s Information Center (1-880-4FED-AID (433-3243), Deaf or hard of hearing 1-800-730-8913) to find out what your payment amount would be on each plan.
- Schedule an appointment with EDCAP for a free counseling session to discuss your options.
Status of SAVE plan
- You might have heard of Saving on a Valuable Education (SAVE), the newest IDR plan. After certain states sued the federal government, a court issued an order blocking the SAVE plan on July 18, 2024. Borrowers currently enrolled in the SAVE plan have been placed in a forbearance pausing their payments.
- On August 1, 2025, interest began accruing on loans that are in the SAVE forbearance. This change means that, even though monthly payments are not due, the overall repayment amount will increase for loans in the SAVE forbearance.
- If you are currently enrolled in SAVE, you might want to consider enrolling in a different IDR plan. EDCAP can discuss your options with you.
- Visit FSA’s SAVE page for more information.
Traditional repayment plans (also called fixed-payment repayment plans) do not take your income into account. These plans base your monthly payment amount on how much you owe, your interest rate, and a fixed time period for repayment. Loan servicers manage traditional repayment plans internally; because traditional repayment plans do not have the eligibility requirements or monthly payment calculations that IDR plans have, servicers can generally switch borrowers into traditional plans without delay. To select a traditional repayment plan, contact your loan servicer.
To compare these plans, consult FSA’s page on fixed-payment repayment plans or EDCAP’s traditional plan comparison tool.
The new federal law signed on July 4, 2025, changed the payment plan options for both current and future borrowers. These changes are complex: You will have different repayment options depending on when you took out your loans. In addition, once you enroll in certain repayment plans, you might lose eligibility to enroll in other plans.
Because the changes to repayment plans are so complicated, we will not discuss them in detail here. Instead, we encourage you to reach out to the resources listed in this guide, particularly EDCAP, to discuss the specifics of your situation.
Big changes depending on when you took out your most recent loan
In addition, there are different circumstances for you depending on whether your loans were disbursed or consolidated before or on or after July 1, 2026.
Changes that affect all borrowers:
- Certain IDR plans will be phased out over time and will be unavailable to any borrowers. These include SAVE, Pay As You Earn (PAYE), and Income-Contingent Repayment (ICR).
- A new IDR plan called the Repayment Assistance Plan (RAP) will be available to all borrowers.
- A new Standard Plan will be available to all borrowers.
If your most recent loan was disbursed or consolidated before July 1, 2026:
- You are eligible for RAP, which will be available at some point in 2026;
- You are eligible for an Income-Based Repayment (IBR) plan:
- The new law eliminates the requirement that a borrower must have a “partial financial hardship” to enroll in an IBR plan.
- This version of IBR should be available soon.
- You are eligible for Traditional repayment plans, including: Standard, Graduated, and Extended Plans.
- If you are a current borrower in ICR, PAYE, or SAVE, you must move into one of the following plans before July 1, 2028: RAP, IBR, Standard, Graduated, or Extended.
If your most recent loan was disbursed or consolidated on or after July 1, 2026:
- You are eligible for RAP.
- You are eligible for New Standard Plan.
- You cannot enroll in ICR, PAYE, SAVE, IBR, Extended Plan, Graduated Plan, or old Standard Plan.
Parent PLUS borrowers
Different rules apply to Parent PLUS borrowers. Under the new law:
- All Parent PLUS borrowers are ineligible for RAP.
- If your Parent PLUS loan was disbursed or consolidated before July 1, 2026, you can enroll only in the Extended, Graduated, or old Standard plans.
- If your Parent PLUS was disbursed or consolidated on or after July 1, 2026, you can enroll only in the new Standard plan.
If you have Parent PLUS loans, please seek guidance from EDCAP, FSA, or other resources on the best loan repayment strategy for you.
Loan consolidation means taking out one new loan to pay back other pre-existing loans. After consolidating, your old loans are paid off in full and you are responsible for making payments on your new loan.
There are many benefits and drawbacks to consolidating your federal loans. Learn more at FSA’s page on consolidating student loans or EDCAP’s comprehensive consolidation guide. As you consider consolidation, we urge you to reach out to an organization like FSA or EDCAP to discuss the specifics of your loans.
No charge for consolidation
It is always free to consolidate federal loans through the Department of Education (ED). Be wary of private loan consolidation or refinancing “opportunities!” These are probably unnecessary for you. Many private companies encourage borrowers to use expensive private services, such as:
- Third-party debt relief scams. Some borrowers receive letters, phone calls, emails, or texts offering to provide loan consolidation through the federal government for a steep fee. These services are scams: Third-party groups are not affiliated with the federal government, and charge large fees to do something the government will do for free.
- Private consolidation or refinancing scams. Some private consolidation or refinancing programs are scams that lure borrowers in with low monthly payments. Later, these programs raise interest rates and payments, sometimes dramatically.
- Private loans. Other programs might provide attractive terms for certain borrowers – but if you consolidate federal loans into private loans, you could lose loan forgiveness or cancellation opportunities. Carefully research whether you will lose certain benefits. Consider reaching out to FSA or EDCAP to discuss your situation.
For more information on possible scams, see our page on student loan scams.
If you are experiencing short-term financial difficulties, you might want to postpone making loan payments for a short time. You have two options: deferment and forbearance.
These might be good options if you are struggling to repay your loans due to a temporary circumstance. For example, if you are enrolled in school, serving active duty in the military or Peace Corps, or facing a short period of unemployment, deferment could be helpful. Some of these circumstances also might qualify for forbearance.
While deferment and forbearance are both types of pauses to your loans, they have different qualification requirements and different results based on your loans and specific circumstances. Keep in mind:
- Interest will continue to accumulate under most circumstances and for most types of loans.
- Months spent in deferment or forbearance likely won’t count toward your IDR or PSLF payment count.
Because of the complexity of the issues involved, we strongly recommend you reach out to FSA (1-880-4FED-AID (433-3243), TDD 1-800-730-8913) or EDCAP to discuss your options.
For more information on this topic, visit EDCAP’s page on postponing student loan repayment. Visit FSA’s website to learn more about the eligibility requirements for federal student loan deferment and forbearance.
If you have private loans
Note that deferment and forbearance options for private student loans are determined by the loan servicer, not by the federal government. If you have private student loans and are worried about making payments, reach out to your servicer as soon as possible to discuss your options.
Collections on defaulted loans
There are serious consequences for failing to make payments on your federal student loans:
- As soon as you miss a payment on your federal student loan, the loan becomes delinquent.
- After three months of delinquency, the delinquency is reported on your credit reports.
- After nine months of delinquency, the loan goes into default.
- Once your loan is in default, ED can begin collections by taking your tax refund, garnishing your wages, or taking a portion of your Social Security retirement and disability benefits.
ED paused collections on defaulted loans in 2020 due to the COVID-19 pandemic, but ED resumed these collections on May 5, 2025.
For more information
- Learn more about the collections process at FSA FSA’s page on collections on defaulted loans.
- What to do when your loans are in default: See FSA’s page on getting out of default or EDCAP’s page on preventing or getting out of default.
Student loan forgiveness
You may be able to receive partial or complete loan forgiveness through state and federal programs. This page provides a brief overview about some types of forgiveness programs for federal and state loans. For more information about a program, visit the external resources we have listed.
The terms “forgiveness,” “cancellation,” and “discharge” each have a specific meaning, but all three generally mean that your remaining loan debt is erased or reduced if you meet certain qualifications. We use the following definitions on our website:
- Forgiveness refers to the removal of loans through programs based on employment (such as Public Service Loan Forgiveness) or amount of time spent in repayment.
- Discharge refers to the removal of loans after events beyond your control (such as your school closing). For more information on discharge, please see our page on student loan discharge.
- Cancellation refers to the removal of loans (or some part of loans) for reasons other than employment, repayment duration, or external events.
The Education Debt Consumer Assistant Project (EDCAP) is a nonprofit organization that provides free resources and individual guidance to New Yorkers with student debt. You may want to contact them for help with your specific situation.
Under certain income-driven repayment (IDR) plans and the new Repayment Assistance Plan (RAP), your remaining loan balance is forgiven after you have made monthly payments corresponding to the length of your repayment term:
- 20-year term: 240 qualifying monthly payments
- 25-year term: 300 qualifying monthly payments
- 30-year term: 360 qualifying monthly payments
This schedule might take some borrowers longer than the number of years of their loan term. For example, a borrower with a 20-year repayment term who misses twelve months of payments over the course of the 20 years will take 21 years to make 240 total payments.
Note that IDR forgiveness applies only to certain types of loans.
Learn more about IDR forgiveness at the Federal Student Aid’s IDR forgiveness page or reach out to EDCAP.
You may qualify for Public Service Loan Forgiveness (PSLF) if you have made 120 qualifying payments on your federal loans while working in public service. Qualifying positions include federal, state, and local government positions, as well as jobs at not-for-profit organizations based in the U.S.
There are some important PSLF limitations:
- PSLF is available only if you are on an IDR plan or the 10-year Standard Repayment Plan.
- PLSF is available only for certain types of loans.
- You must provide documentation to the Department of Education establishing that your employment qualifies.
Note that PSLF has received increased political scrutiny over the past year. The federal government may make policy changes affecting PSLF. In addition, there may be legal challenges to any PSLF changes the government makes.
For more detailed information on PSLF, consult FSA’s PSLF page or EDCAP’s resources on getting Public Service Loan Forgiveness.
Under the Teacher Loan Forgiveness (TLF) program, if you teach full time for five complete and consecutive academic years in a low-income school or educational service agency, and meet certain other qualifications, you might be eligible for up to $17,500 of loan forgiveness.
For more information on TLF, consult FSA’s Teacher Loan Forgiveness page.
A Perkins loan is issued by the federal government but serviced by your educational institution. There is a specific type of loan forgiveness available if you have a Perkins loan and work in certain industries or have certain characteristics.
Note that, if you consolidate a Perkins loan into other federal loans, you will no longer be eligible for forgiveness specific to Perkins loans. However, the consolidated loan might qualify for other types of forgiveness, such as IDR forgiveness or PSLF.
For more information, consult FSA’s federal Perkins loan cancellation and discharge page.
New York state offers certain loan forgiveness programs that provide awards if you are in certain types of qualifying employment. These types of employment include social work, farming, teaching, and certain public service legal fields.
Note that, while these programs are described as “loan forgiveness,” they are actually awards you receive to allow you to pay down your own loan balances.
For more information, consult the New York State Higher Education Services Corporation’s (HESC) page on loan forgiveness from New York state.
Student loan discharge
Several federal programs offer paths to loan discharge. The terms “forgiveness,” “cancellation,” and “discharge” have some differences, but all three generally mean that the balance of your loan debt is erased after certain qualifying events:
- Forgiveness usually refers to programs based on employment (such as Public Service Loan Forgiveness).
- Discharge refers to events beyond your control (such as your school closing).
For more information on forgiveness, see our student loan forgiveness section.
For a comprehensive list of federal loan discharge and cancellation programs, please visit FSA’s student loan forgiveness page.
Our page offers information about some of the bases for federal student loan discharge.
To learn about discharging private student loans, contact your loan servicer.
On our website, we frequently reference the Education Debt Consumer Assistant Project (EDCAP), a non-profit organization that provides free resources and guidance to New Yorkers with student debt.
If you become totally and permanently disabled, you may qualify for federal student loan discharge. Total and permanent disability discharge requires documentation from the U.S. Department of Veterans Affairs, the Social Security Administration, or an authorized medical professional. For more information, visit FSA’s total and permanent disability discharge page or EDCAP’s disability discharge eligibility page.
You may qualify for a closed-school discharge if your school closed while you were enrolled. You could also qualify under other specific circumstances, such as if it closed during your approved leave of absence, or if you withdrew from school and the school closed within 180 days of your withdrawal. If you meet the eligibility requirements, your servicer should automatically send you an application for a closed school discharge.
For more information, visit FSA’s closed school discharge page.
You might qualify to have all or some of your loans discharged if your school engaged in certain types of misconduct related to the making of the loan, certified a loan that you were not eligible to receive, or failed to return unpaid funds to the federal government.
If a loan was fraudulently made in your name because your signature was forged or your personal information was used without your permission, you might be eligible for a federal loan discharge. See FSA’s forgery discharge page for more information.
To learn more about seeking federal student loan discharge in bankruptcy, visit FSA’s discharge in bankruptcy page.
Student loan scams
Many student loan borrowers receive letters, phone calls, emails, or texts offering to provide debt relief, loan consolidation, or other student-loan-related services – for a price. Remember that a student-loan debt-relief company cannot do anything that you can’t do for yourself – for free. Some companies may make legitimate offers, but many that promise relief are scammers looking to steal your hard-earned money.
We frequently reference EDCAP, a nonprofit organization that provides free resources and guidance to New Yorkers with student debt.
This is an increasingly common scam. Scammers, often calling themselves “document processing” or “debt relief” companies, contact you and offer loan consolidation for an upfront fee (often $799 or $999) and a recurring monthly payment. Document processing companies often pass themselves off as representatives of the Department of Education (ED), but in reality they are charging huge fees for a process that you could do online for free. The company takes an outrageous up-front fee as well as regular monthly payments while your student loans go unpaid.
If you receive offers for private refinancing that sound too good to be true, they probably are! Some borrowers receive offers advertising low monthly payments and low interest rates. But many private refinancing companies raise interest rates and payments over time, sometimes dramatically. Once your federal loans have been consolidated into private loans, it is very difficult or impossible to get the many protections and benefits available for student borrowers through ED. If you receive offers for private refinancing, read the terms and conditions very carefully, and even do outside research on the company making the offer. If you need assistance, you can reach out to ED or EDCAP to discuss your situation.
Signs of a scam
Watch out for the following red flags that might indicate a student loan scam:
- You receive a letter, phone call, email, or text message with an offer that you did not ask for.
- The offer promises immediate loan forgiveness or debt cancellation.
- The offer promises very low interest rates.
- You have to pay a fee up front before the company does anything to help you.
- The company charges recurring monthly fees for its services.
- The person contacting you creates a sense of urgency or makes it sound like you have to act right away to get a good deal.
- The person asks for highly sensitive personal information, like your Social Security number or your FSA ID number or password.
- The person claims that they can negotiate a special rate for you on your federal student loans.
- The person pressures you to sign a “third-party authorization” or “power of attorney.”
- The company uses a name or logo that makes it seem as though they are a federal agency or associated with the federal government, but it doesn’t sound like they work for the government.
If you encounter any of these signs of a scam, file a complaint with the Office of the New York State Attorney General.
Quick tips
Here are some tips to help you protect yourself from scams:
- Never give away personal information, like your Social Security number, FSA ID number or password, or any other sensitive information, unless you initiated the phone call and you are completely confident you called the right phone number.
- Many scammers will pretend to be affiliated with ED:
- Some scammers use images of the ED seal on written or emailed materials.
- Scam callers may claim to work for or be affiliated with ED.
- If you have any doubts about the authenticity of a letter, email, or phone call claiming to be from ED, call FSA’s Information Center (1-880-4FED-AID (1-890-433-3243), Deaf or hard of hearing 1-800-730-8913) to speak with someone about your concerns.
- Some borrowers report that scammers already know sensitive information about them. It’s possible that scammers got this information through data breaches at banks, credit reporting agencies, and other institutions. Remember that just because a caller knows some of your information does not mean the caller works for ED! If you have any doubts, hang up and call ED directly.
- If you receive an offer from a document processing company, search for the company online – you can include key words like “scam” or “complaint.” Often, these searches will yield alerts from law enforcement or complaints from other borrowers who have been the victims of scams.
If you think you’ve been scammed, you can do any of the following:
Call the Office of the New York State Attorney General (OAG)
1-800-771-7755