Settlement with DoorDash over unpaid tips

The Office of the New York State Attorney General (OAG) has secured a settlement for $16.75 million with DoorDash to return unpaid tips to New York delivery workers (Dashers). Between May 2017 and September 2019, some Dashers did not receive the full tips they were due. 

The deadline to file a claim is September 30, 2025.

Overview of DoorDash settlement

Between May 2017 through September 2019, some Dashers working in New York state did not receive their full tips. The Office of the New York State Attorney General investigated DoorDash and negotiated a settlement. The settlement created a fund to pay affected Dashers and new benefits to protect current Dashers. 

Settlement fund of $16.75 million to repay eligible Dashers

You may be eligible for payments if both of the following apply to you:

• You used the DoorDash app to deliver food in New York state between May 2017 and September 2019.
• DoorDash applied some of your customer tips to DoorDash’s guaranteed payment.

An outside company, Atticus Administration, is managing the payments from the driver fund. It will:

• send notices to Dashers who are eligible for payment from the settlement fund
• process Dasher payments
• answer questions related to payments from the Dasher fund

New benefits for current and former Dashers 

DoorDash is making changes for Dashers who use DoorDash’s app to deliver food in New York state.  

For all Dashers:

• You will receive the full amount of tips that customers pay you.
• DoorDash will pay you the full amount that it guarantees to pay you.
• DoorDash will show the information about your tips and your guaranteed pay to both you and your customers on the DoorDash site and on the Dasher mobile app.
  • There will be a hyperlink or something similar to easily get this information on the app.
  • This information will be easily visible on the DoorDash website and app.
• Before accepting a delivery order, you will see the following information in the mobile app:
  • estimated distance to complete the order
  • minimum pay you will receive from DoorDash if you accept the order
• For each past delivery, you will be able to see your Dash History. This is the breakdown between your total compensation paid by DoorDash and the total tip paid by your customer:
  • You will be able to see this information on the app for deliveries within the past five months (but no more than 200 delivery sessions).
  • You can request your Dash History and some delivery information (date, time, approximate distance if available, and merchant you delivered for) for four years. 

The following applies if you deliver for DoorDash outside of New York City and are not subject to New York City minimum-pay-rate requirements:

For each delivery, DoorDash must provide you with an itemized summary of pay information after you complete a delivery session. A session starts when you make yourself available to receive orders through the Dasher app and ends when you stop taking orders:

• base pay
• amount of compensation paid by DoorDash (including a breakdown of promotional pay, bonuses, and similar pay)
• amount of the consumer tip on that order

Frequently asked questions about the DoorDash settlement

Do I qualify for a settlement payment?

You may qualify if you completed deliveries in New York state using the DoorDash app between May 2017 through September 2019, and if a customer paid a tip on the delivery. For more details, see paragraphs 4-12 of the AOD.

The Attorney General is working with DoorDash to create a list of drivers who may qualify. 

To determine the award for each Dasher, OAG will look at all deliveries during the settlement period where both: 

• A customer paid tips on the delivery.
• DoorDash did not pay the Dasher more than it guaranteed the Dasher when they accepted the delivery. 

OAG will calculate each Dasher’s share as a percentage of the total settlement fund that DoorDash has agreed to pay. This fund is based on deliveries during the period when DoorDash used customers’ tips to make up the guaranteed amount. If, using this method, OAG calculated a Dasher’s share to be less than $10, we will not issue a payment to that Dasher.

If you think you qualify, but do not receive a claim number, contact the settlement administrator, Atticus Administration:

• Visit Atticus Administration site
• Email Atticus Administration
• Call Atticus Administration at 1-800-270-1039

When and how can I file a claim?

The claims process is expected to open in April 2025. The deadline to file is September 30, 2025. Distributions will be made through 2025. 

If you are eligible for a settlement payment, you will receive a notice with a claim form by mail, email, or by text message. Your notice will have a unique claim ID number. 

You can fill out the claim form and mail it to Atticus, or complete the claim process online. The Atticus website for the settlement will have links on the top right to the claim form. Enter your claimant ID and last name, as instructed in your notice to file your claim. 

All of the information about filing a claim will also be available in the FAQs on the Atticus website under "You can file your claim here.”

To make a claim for payment owed to a Dasher who is deceased, contact Atticus by September 30, 2025. You may get an extension to file all the necessary forms.