Health Care Bureau

The Bureau wants to hear from individuals who have had problems accessing emergency care for an acute psychiatric condition. This may include issues where an Emergency Department:

  1. Did not adequately stabilize a psychiatric condition
  2. Did not adequately screen someone seeking treatment for an emergency medical condition
  3. Transferred an individual to another facility before their condition was adequately stabilized

Please submit any reports through the Health Care Bureau Complaint Form or call the Bureau's toll-free Helpline, 1-800-428-9071.

The Health Care Bureau safeguards the rights of health care consumers statewide through investigation of and enforcement actions against insurers, providers, drug companies and other individuals and entities that engage in fraudulent, misleading, deceptive, or illegal practices in the health care market.  The Bureau’s Health Care toll-free Helpline, 1-800-428-9071, provides information and assistance to thousands of New Yorkers annually, including resolution of individual consumer health-related complaints, making sure consumers and patients get access to the health care they are entitled to. The Health Care Bureau also educates New Yorkers about the rights and protections they have available to them under the Managed Care Bill of Rights  and other health and consumer protection laws. In addition, the Bureau advocates for legislation and policy initiatives to enhance the rights of health care consumers and their ability to access quality, affordable care in New York State.

How the Health Care Bureau Can Help You

  • We can help you challenge health insurers that won’t cover your provider costs
  • We can help you navigate the complex health care system
  • We can target health care organizations that have fraudulent, misleading or deceptive practices
  • We provide outreach to educate New Yorkers about their health care rights
  • We advocate for laws, regulations and policies that enhance the rights of health care consumers

For More Information About the Health Care Bureau

Healthcare Bureau Report Thumbnail

How to Reach the Health Care Bureau